Support

Open the game, tap the gear icon for Settings, then tap Restore purchases (you can also find it in the Shop). Make sure you are signed in to the same Apple ID or Google Play account that made the purchase. Permanent purchases come back; consumed items such as spent gems cannot be restored.

There is no account. Your progress is saved per device, on the device itself. Uninstalling the game or resetting the device removes it, and moving progress to another device is not supported at the moment. Restoring a full device backup from your phone’s own backup service may bring it back, but we cannot guarantee that.

The game has no banners and no pop-up ads. The only ads are optional rewarded videos that you start yourself from a button (for example to speed up construction or double a reward). The button appears only when an ad is ready. In some regions you will see a consent message first, and on iOS the system asks whether apps may track you. You can change these choices later; see our Privacy Policy.

Watch the ad until the end and wait for it to close. If the reward still did not arrive, make sure you are online, restart the game and email us with the time and what you were doing.

First try Restore purchases in Settings and keep the game open for a minute with an internet connection. If the items still do not appear, email us the order ID from your Apple or Google receipt.

Refunds are handled by the store. On iOS go to reportaproblem.apple.com; on Android open Google Play, your profile, Payments & subscriptions, Budget & history, and choose the order.

Sign in to Game Center (iOS Settings → Game Center) or Google Play Games (Android) and make sure the game is allowed to use it. Scores appear after the next sync.

English and Turkish. The game follows your device language.

Uninstall the game. Everything we store is on your device. See the Privacy Policy for data held by ad and purchase providers.